Home Help How to Return Your Order

Returns Policy

At Clarins, we always want you to have the best possible experience when you shop online at Clarins.com.au We accept returns for unused items purchased on the website at clarins.com.au. We are unable to accept an item that has been opened, unless the product is damaged or defective. In case of damaged, defective or incorrect items, please contact Customer Care immediately for assistance on 1800 861 888.

    To process your return:
  • Item(s) must be returned to us, within 28 days of the delivery date. Products must be unopened and in their original packaging and in saleable condition, with all accessories and inserts.

  • Please ensure that the returned package is properly sealed and that the original packing list and completed returns form are included.

  • Items are to be returned at your own cost, unless they are defective or incorrect items

  • Refunds are made to the original form of payment within 14 days of the receipt date.
  • If a boxed Gift Set is being returned, all products in the Set must be returned.
  • If your order contains a Gift with Purchase (GWP), the GWP must also be returned. If the GWP is not returned with the original product, your refund will not be processed.
  • Delivery costs are non-refundable.

Return Procedure

  • 1. Please contact Customer Care to explain the reason for the return and confirm the item number and quantity of the return product.

  • 2. Customer Care will send you the return form that includes the return address and a Return Merchandise Authorisation (RMA) number to ensure a fast return process.

  • 3. Carefully pack your return with this packing list and the Customer Care Return Form, in the original package to prevent damage during transit and ensure the timely processing of your refund.
  • 4. Indicate the RMA number on the box, and send the box back to us via a carrier of your choice to the appointed return address which will be provided by our customer service. For security and peace of mind, we strongly recommend that you use registered post as we are not liable for lost return parcels.

If you have any questions regarding a return order, please call Customer Care on 1800 861 888 or email us at CustomerCare.AU@Clarins.com. We will be happy to help you.