Information About Delivery
COVID-19 Shipping Update
Due to high demand we are experiencing some delays in processing and shipping orders. You may experience a delay in receiving your shipment. We apologise for any inconvenience this may cause. Thank you for your continued support during this difficult time
Dispatch times: Within 2-5 business days.
Delivery Times: Within 5-10 business days up to 15 days to Western Australia.
FREE Standard Delivery with all orders over $50
No coupon code is required. This will automatically be applied to your shopping bag once your order total is greater than $50.
For orders under $50, the delivery cost is $9.95. Clarins.com.au offers a standard delivery option throughout Australia. Please allow 5-10 business days for your order to reach you.
Orders are prepared and delivered on business days (Monday-Friday, excluding public holidays).
For the most up to date delivery information please use the tracking details provided with your order.
Please allow for extended order processing time during peak periods such as holidays or gift times.
An Update from Australia Post
To protect frontline workers, Australia Post has made the decision to remove signature on delivery, effective immediately. At the current time, Australia Post drivers and posties are also changing the way they deliver parcels, standing further back from front doors of homes and asking residents if they've been in contact with anybody confirmed to have the COVID-19 virus, or are in self-isolation.
There are delivery delays in the Australia Post network due to:
- A reduction in air freight capacity and passenger flights (which also carry parcels).
- A significant increase in parcel volumes, many which require manual sorting.
- Hygiene and social distancing requirements in the Australia Post network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers).
To find out more please visit the Australia Post website.
