Shopping | Tracking Your Order

You will receive a confirmation email from Clarins, once your order is received. If you do not receive this email within 24 hours, please contact Clarins Customer Care on 0800 627 025 from 10:00am-8:00pm Monday - Friday (excluding public holidays). You may also contact us via email at CustomerCare@nz.clarins.com.

You will receive another e-mail containing tracking information, once your order is delivered. If you have a Clarins account, you can track the status of your order by clicking on “Orders'' within the My Account section. On average, your order should take between 1 and 7 business days to arrive.